Returns & Refunds
Returns, handled with clarity.
If something about your Routiva order is not right, our support team can help you review the issue, confirm the available next steps, and guide you through the return or refund process.
Return Process
A straightforward path from request to resolution.
Before sending an item back, contact Routiva so we can review your order and provide the correct instructions. This helps avoid unnecessary shipping, missing information, or delays in processing.
Contact our team
Send your order details and a short explanation of the issue through our contact page or support email.
We review the request
We will review the order, item condition, and available resolution before confirming the next step.
Follow return instructions
If a return is approved, follow the instructions supplied by our support team and retain any shipping documentation.
Refund review
After an approved return is received and reviewed, any applicable refund is submitted to the original payment method.
Before Returning
Keep the product, accessories and order details together.
Automotive electronics often include cables, mounts, adapters, manuals or other components. Keeping the complete order together helps our team review the request accurately.
- Contact Routiva before shipping an item back.
- Keep the product and included accessories together where possible.
- Provide your order information so the request can be identified.
- Describe any defect, damage, missing component or order issue clearly.
- Include photos when they help show the condition or problem.
Damaged or Incorrect Orders
Tell us what happened before making changes to the product.
If your order arrives damaged, appears incomplete, or does not match what you expected to receive, contact us with the order information and clear details about the issue.
- Photograph visible shipping or product damage when practical.
- Include images of the item, packaging and relevant accessories.
- Avoid discarding important packaging until the issue is reviewed.
- For installed electronics, contact us before additional removal or modification when possible.
Refund Information
What to expect after a return is approved.
Return review
Returned products may be reviewed for condition, included components and consistency with the approved return request before a refund is processed.
Original payment method
When a refund is approved, it is submitted to the original payment method used for the order unless another resolution has been confirmed with you.
Payment processing
After a refund has been submitted, the time required for it to appear can vary depending on your bank, card issuer or payment provider.
Returns FAQ
Useful details before you contact us.
These answers cover the general process. For an order-specific decision, contact Routiva with your order information.
How do I start a return request?
Contact Routiva with your order information and the reason for your request. Please wait for return instructions before sending a product back.
Where should I send a return?
Do not send a product to an address without first receiving return instructions from our support team. The correct next step will be provided after your request is reviewed.
What if my product arrives damaged or incorrect?
Contact us with your order information and clear details about the issue. Photos of the item, packaging and relevant components can help us review the request.
Can installed automotive electronics be returned?
Installation, use and product condition may affect return eligibility. Contact our team before removing, modifying or shipping an installed device so the circumstances can be reviewed.
When will an approved refund appear?
Once a refund has been submitted, posting time is controlled by the bank, card issuer or payment provider associated with the original payment method.
Need Order Support?
Send us the details and we will help you identify the next step.
Include your order information, the product involved and a clear description of the issue so our team can review your request.