Information you provide directly

When you place an order, contact us, request support or otherwise interact with Routiva, you may provide personal information directly.

• Name, email address, telephone number and other contact information.
• Billing and shipping address information.
• Order details, selected products, quantities and transaction-related information.
• Messages, support requests, product questions and other communications.
• Vehicle details you voluntarily provide when asking about product setup or compatibility.

Information generated when you use the website

When you browse Routiva, certain technical information may be collected automatically by the website, hosting environment or service providers supporting site operation.

• IP address and approximate location derived from technical network information.
• Browser type, operating system, device type and related technical identifiers.
• Pages viewed, links selected and other website interaction information.
• Cookie, session and similar technology data where these technologies are used.
• Information used to help identify suspicious activity or maintain website security.

Why we may use personal information

Routiva may use personal information where reasonably necessary to operate the store, provide products and support customers.

• Process orders, payments and transaction status information.
• Arrange fulfillment, shipping and order-related communications.
• Respond to questions, support requests and product-related communications.
• Operate, maintain, troubleshoot and improve website functionality.
• Help prevent fraud, misuse, unauthorized activity or security incidents.
• Comply with legal, accounting, tax or recordkeeping obligations where applicable.
• Send marketing communications where permitted and where you have not opted out.

Payment information

Payment information entered during checkout may be processed by payment providers and ecommerce service providers that support the transaction. Routiva may receive limited transaction details such as payment status, order value and transaction identifiers.

You should enter sensitive card or payment credentials only into the designated checkout fields provided during the payment process. Routiva support does not need your complete card number, security code or banking password to assist with an ordinary order inquiry.

Website technologies

Routiva and service providers supporting the website may use cookies, local storage, pixels or similar technologies for functions such as maintaining sessions, remembering preferences, operating checkout, measuring website performance, improving user experience and supporting security.

If optional analytics or advertising technologies are enabled, they may also collect information about website interactions. Browser settings may allow you to restrict or delete certain cookies, although doing so can affect how some site functions operate.

When information may be shared

Routiva may disclose personal information to service providers or other parties when reasonably necessary to operate the business or fulfill a customer request.

• Ecommerce, website hosting and infrastructure providers.
• Payment processors and transaction-support providers.
• Shipping, fulfillment and delivery-related service providers.
• Customer support, communications, analytics or security providers where used.
• Professional advisers, authorities or other parties where disclosure is legally required.
• Parties involved in a business restructuring, merger, financing or sale where legally permitted.

Where optional advertising or analytics technologies are used, limited website-interaction information may also be shared with providers supporting those functions. Depending on applicable law, certain activities may be treated differently and may provide additional rights.

How long information may be retained

Routiva may keep personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, security and legal obligations.

Retention periods can vary depending on the type of information, the reason it was collected and any applicable legal or operational requirements.

Access, correction and other requests

Depending on your location and applicable law, you may have rights relating to personal information held about you. These rights can differ by jurisdiction.

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a copy of certain information in a usable format where applicable.
• Object to or restrict certain processing where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of eligible marketing communications.

We may need to verify your identity before completing certain requests. Some information may need to be retained where permitted or required by law.

Your communication choices

If Routiva sends promotional email communications, you may use the unsubscribe option included in eligible marketing messages. Administrative or transactional communications relating to an order, account activity or support request may still be sent where necessary.

Protecting information

Routiva uses reasonable administrative, technical and organizational measures intended to support the protection of personal information. However, no internet transmission, storage system or electronic service can be guaranteed to be completely secure.

Customers should also protect their own account credentials, devices and payment information and should avoid sending sensitive credentials through ordinary support messages.

Service providers in different locations

Some service providers supporting the website, payments, communications, hosting or fulfillment may process information in locations different from your own. Where required, appropriate safeguards may be used in accordance with applicable law.

Children's privacy

Routiva is intended for general consumer shopping and is not designed to knowingly collect personal information from children where parental consent would be required by applicable law. If you believe a child has provided personal information improperly, please contact us.

External platforms and services

Some functions may rely on third-party services such as payment providers, shipping tools or other ecommerce integrations. Those providers may process information under their own privacy terms when you interact directly with their services.

Routiva is not responsible for the privacy practices of websites or services that operate independently from Routiva.

Updates to this Privacy Policy

Routiva may update this Privacy Policy when website features, services, integrations, business practices or legal requirements change. When updates are made, the revised policy may be posted on this page with an updated effective or revision date.